What Happened
IBM’s supercomputer Watson can now add “tax accountant” to its expanding resume, as the company formed a partnership with tax preparation service H&R Block to apply Watson’s cognitive computing power to helping people maximize their tax returns. The two companies created a merged Block-Watson system that uses Watson to analyze the notes that tax preparers put in based on their conversations with clients and suggest possible tax solutions in real time. H&R Blcok says the AI-powered system will serve as many as 11 million clients who visit its offices during this tax season, which the tax preparation company also created a Super Bowl ad to promote.
What Brands Need To Do
This is a new example of brands plugging AI and machine learning solutions into their services to enhance customer experience. Last month at CES 2017, we saw many brands, such as Carnival Cruise and Under Armour, that incorporate AI in one way or another. From the fast development in autonomous cars to smaller home gadgets, artificial intelligence of varying degrees is being integrated to a wide range of products to enable smart automation and personalization solutions. For brands offering services and experiences, the implementation of AI-powered solutions is set to unleash a new kind of customer experiences that they will need to adapt.
Source: MarTech Today