Read original story on: Wall Street Journal
Lowe’s department store has started testing a new connected device program called OSHbots that provides customer service with a robotic assistant. The robots use beacon technology to know what aisle the customers are in and where to go. This also allows the robots to provide inventory support to the store, as well as to display location-specific ads or promos. With more connected devices being implemented in retail, customer experience inside physical stores are about to change forever.