SmartThings & The Connected Home

Smart devices are powerful on their own but it is their ability to talk to each other that will spur innovation and ultimately mass adoption.  Take home security for instance. A single smart lock that can be controlled via your phone if terrific, but the real utility comes when that lock also talks to your other devices like your car to lock when you leave the driveway.  Or Fitbit integration with your coffee maker to automatically brew coffee according to the amount of sleep you received the moment you wake up. This is the type of anticipatory computing that makes technology invisible as it responds to your natural behavior rather than having to be programmed. It’s about connected ecosystems, not devices.

We’re already seeing many of these interactions as we move from the internet of things to the internet of everything. Indeed, as CNNMoney notes, home automation systems already exist and have for decades and leading the charge is SmartThings. Smartthings aims to actualize this vision by creating a user-controlled, Smartphone-compatible system of sensors placed throughout the home. The Smartphone notifies the homeowner when programmed tasks are completed. But it’s also Smartthing’s affordable price tag that takes the next step towards connected homes for all.

Don’t worry marketers, you too will get in on the action. The internet of everything is creating a world where every device is a media channel from a refrigerator to a carpet. The opportunity for brands to provide personalized messaging will be unprecedented as they can leverage the extensive data these devices produce. Imagine your smart fridge telling you that your low on Miller and then sending driving instructions to the nearest store. Or perhaps a health food company offers you rewards based on how many steps you walked. Media will all be tailored and accessed at a glance.

Your Smartphone Is The Future Of OOH

Out Of Home is undergoing a rapid transformation as it begins to catch up to the digital world with mobile driving much of the innovation. The quintessential media holdout still operates in a similar fashion to the Don Draper days. Static media is served for months at a time to an audience modeled by traffic estimates and transactions are still processed by…human beings!

Despite these drawbacks, OOH is still an effective media to reach huge audiences who are on the move. According to Vistar Media, consumers spend 17x more in store than online and OOH offers advertisers an opportunity to reach these individuals on the path-to-purchase.  And it’s not all bad news. There has been more plenty of OOH innovation in recent years, particularly in regards to measurement, targeting and interaction. Mobile has been the catalyst for much of this advancement as we begin to connect the dots between offline and online data, enabling OOH engagements that match the precision of display.

From Counting Cars To Tracking Phones

OOH has previously used Daily Effective Circulation for audience data which is the average number of persons in a vehicle that could potentially be exposed to a display based on 12, 18 or 24 hour time period. That data is then modeled to estimate the current audience makeup over a said campaign. Yet, with 65% US smartphone penetration, the majority of Americans are broadcasting location information down to lat/log we could use to understand who is nearby an OOH placement at an exact moment. This requires massive coordination from mobile ad networks, advertisers and OOH companies that I will not attempt to solve here but we are already starting to see this take flight. For example, Vistar has already partnered with mobile ad network PlaceIQ to be able to apply their behavioral intelligence on mobile to OOH placements.

Minority Report Comes To Life

It is not enough to just have better audience measurement unless you can act on it. Real-time data needs to be applied in real-time, not on the cycles that most OOH is traditionally planned and bought on.  Digital OOH will unlock this opportunity as the inventory becomes addressable. According to MAGNA GLOBAL, DOOH account for 12.9% of OOH sales last year but that number is expected to rise to 14.8% in 2014. Eventually, this inventory could be bid on in a real-time environment as trading desks transact on display. Imagine knowing the current makeup of a shopping mall and programmatically serving a piece of creative to match that demo. Companies like Immersive Labs or Quividi are currently doing this by identifying audiences using facial coding. Take a look at Plan UK which only showed video to a female audience for reference. Yet, solutions like this rely on people being in range of a camera for a period of time. With mobile, this can be done at scale. Beyond audience data, we can begin targeting based on weather, traffic patterns and more contextual data.

No Scanning, No Tapping, No Problem

Mobile is also enabling OOH interactions, forging 1-1 connections with brands and consumers. Marketers must consider the value exchange associated with these interactions, however. Asking someone to scan a QR code or text a shortcode should offer tangible benefit. Yet, we’ve seen QR usage stall in the last year or so. This is part creative execution and part technological drawback, namely the friction involved with installing an app and scanning a code.

Bluetooth beacons bring huge promise to enhance OOH as mobile phones can be sensitive to your environment within 1-150 feet in range. It’s the next level of location-based services, providing unparalleled context that GPS or cell tower data cannot. Mobile apps can now deliver distinct experiences based on what aisle you are in and OOH billboards can sense if you’re on foot or in a car, for example. Imagine a consumer walking by a billboard that pushes them an offer via their shopping app which can be redeemed in-store, or receiving sequential messaging or even receiving turn-by-turn directions to a venue. Beyond the granular proximity of beacon technology, it is a passive technology which enables communications pushed to smartphones. The catch? Beacons rely on an app so you better have one or partner with one with some scale.  Beyond messaging, beacons will also be a huge of proving out OOH ROI as advertisers can now connect the dots between ad exposure and store visit.

How One Court Case May Determine the Future of Television and the Cloud

Networks and cable companies alike are aligned against television streaming startup Aereo in a case with significant implications for both television providers and cloud services. The case, currently in front of the United States Supreme Court, has garnered significant attention in the media and from multiple industries, due to its importance pertaining to U.S. copyright law. The possible precedent set with this case has strong implications for cloud providers and media companies alike.

The Aereo service and why it worries the networks

Television networks use the freely available, publicly-owned airspace to transmit their signals with approval from the U.S. government. This usage is available because they allow the public to access this content at no charge, supported by lucrative advertising content. Because cable or satellite subscription has become the norm across the country, despite free access to these networks via antennas, many households simply pay for a cable subscription service to meet their television needs, and access their free, local networks in this way.

Aereo’s service takes advantage of this prior arrangement by renting antennas to viewers who can then stream the networks on their devices and record network television, saving it in the cloud. Each customer is assigned his own antenna, housed at Aereo’s Brooklyn headquarters and any episodes recorded are only accessible to that customer. While this method employs a less efficient system than would be possible if Aereo only recorded one episode and served it to multiple viewers, by creating a new copy per viewer request, the service closely aligns with existing copyright precedent, set in the 2008 Cablevision case (Cartoon Network, LP v. CSC Holdings, Inc. and Cablevision Systems Corp). Cable companies offer similar services, but they pay a retransmission fee to the networks for the privilege.

The history of network TV streaming by Aereo

On October 11, 2013, ABC and other broadcasters sued Aereo for copyright infringement and requested an injunction primarily based on hardship. The networks were unable to get an injunction, and were unsuccessful once again on appeal. In both cases, the courts found that the service was akin to a DVR and cited the 1976 Copyright Act, requiring copyright holder’s permission to broadcast a performance of their work. Citing the Cablevision decision, the courts insisted the performances of the works were not akin to a “public performance” but instead represented many private performances. The decision was appealed again and the Supreme Court heard oral arguments on April 22, 2014.

What is at stake

Television networks stand to lose a considerable revenue source if cable companies are no longer the primary outlet for their viewership. In fact, they expect to lose so much revenue that they have threatened to completely move to a paid subscription model to protect their content and their revenue. This will financially affect many viewers who continue to access the networks for free. If they don’t move to a subscription model, what is to stop the cable companies from using Aereo’s tactics to avoid paying copyright fees as well?

Cable and satellite providers will be heavily affected in that they will lose advertising revenue and potentially a large volume of subscription revenue. They already face real competition from services like Hulu, Netflix and Amazon, so the addition of a network provider, like Aereo, that could bolster local offerings and support cord cutting by customers, would not be welcome.

Just as important is the potential impact of a copyright ruling affecting cloud providers like Box and Dropbox, because if content that is uploaded by one person is considered a public performance, and copyright law is violated, much damage is dealt to the burgeoning cloud industry. Many of them banded together to file an amicus brief asserting the decision could affect “the entire internet economy.”

How the court will rule is anyone’s guess. While one can look to political bent to guess how they will rule on many issues, copyright law is a wildcard. In fact, some worry that the court will make a decision that is not good for any side, due to lack of expertise in this realm. The Electronic Frontier Foundation asserts that decisions like this should be made in Congress, not in the courts.

The media companies hear multiple death knells in a case like this, and will do all in their power to stop it from succeeding. Each side has a compelling case, and whatever the outcome, the potential ramifications are dire. Expect a decision from the Supreme Court in late June.

Monopolizing Attention: Could Facebook and WhatsApp Be Your Next Mobile Carrier?

News from WhatsApp continues to incite speculation around Facebook’s strategy for the platform: on April 7th, the company announced that it was partnering with mobile operator E-Plus to sell prepaid SIM cards. Starting at 10 euros a month, users can make voice calls, text, and access data, all via the WhatsApp interface. Essentially, this will make WhatsApp a Mobile Virtual Network Operator (MVNO)—a carrier that buys coverage from other mobile network operators, without owning the infrastructure.

This move fits with parent company Facebook’s pattern of experimentation in the mobile space. In April 2013, they launched the ill-fated “Facebook phone,” the HTC First, which dropped in price from $99 to $0.99 within a month of its release, ultimately being pulled from the market. This may have caused them to reassess their approach, as in August 2013, Facebook helped launched Internet.org, a consortium dedicated to bringing the Internet to consumers worldwide. As they noted in “Connecting the World from the Sky:”

“By working together with operators to drive awareness and demand for

internet services, and by collaborating on new models for access that decrease the cost of data, we think we can bring billions more people onto the internet over the next few years.”

Furthermore, Facebook has partnered with mobile operators in the Philippines and Paraguay to provide users with free access to their app.

Facebook and WhatsApp are clearly attempting to bring more people on their network, and once there, keep them within the ecosystem. The more touchpoints they have with users, the more valuable they are to advertisers. It’s not difficult to imagine Facebook giving away SIM cards in the US that exclusively access Facebook, WhatsApp, and Instagram, for instance. The ecosystem also gives them more opportunities to introduce existing consumers to new features or upsell them—it’s a great opportunity for WhatsApp to test out their new voice feature.

The IPG Media Lab will continue to follow developments in the messaging space.

 

 

 

The Connected Car 101: Introduction to the Smart Car

The Internet of Things (IoT) has been around in the tech world for a while, but is fast making itself known to consumers with the surge in new, connected technology products. The world is taking off in leaps and bounds from the foundation of smart phones and tablets to now include wearables – a new word that is a certain addition to the next Merriam & Webster’s – such as Google Glass and wearable smart watches.

The health and wellness industry has been taken by storm with products like FitBit that are on the forefront of the IoT. This wearable device collects dozens of data points throughout the day including the number of steps you take, how long you sleep and your heart rate. It then puts all the collected data in one place, allowing the user to analyze it. Another area seeing rapid change is the personal home. More houses than ever are becoming connected homes, or smart homes, with products like Nest, the world’s first learning thermostat that programs itself and helps consumers to save energy by easily analyzing their usage.

Furthering our connectedness, the car is now getting its turn in the developer spotlight with a full slate of new products for vehicles. Recently, at the Global Mobile Internet Conference held in China, smart cars and smart car accessories made a strong and notable showing, proving to be a popular draw.

What is a smart car?

Like wearables and smart homes, a smart car is all about data and how it can be used to improve everyday life. There is a wealth of data in your car’s onboard computer that, until now, was only used by auto technicians. With new smart car technology this data is being given a completely new life.

There are currently two ways to turn your newer car into a smart car: an app on your smart phone or using a small plug-in device along with an app. For instance, using your phone only you can simply download an app and turn your phone into a tracking device via GPS. But, you can gather more specific data about your vehicle and your driving using a small device that plugs into your car’s data port. These devices are changing the way manufacturers, government and consumers are viewing time spent in the car.

In fact, the government recently ran the Apps for Vehicles Challenge. Dash, winner of the Judge’s Prize, is a device that collects hundreds of data points from the vehicle sensors while at the same time gathering data from across the internet to make your car, and you as the driver, smarter and safer.

Social driving and the Connected Car

With a smart car, driving is no longer just maneuvering a machine. Connected or quantified car technology is bringing the world of social networking into the vehicle to create social driving. Social driving is not simply receiving Facebook updates while you’re on the road or playing your Pandora playlist. Social driving encompasses the whole driving experience from weather conditions, road and traffic conditions and even social data like the cheapest gas closest to your current location. Everything you need or want to know can all be served up in one app, while driving.

In addition, the competition is heating up between big name players like Google and Apple for space on the dashboard. Both companies have partnered with major automakers to integrate Android and iOS with existing manufacturer’s infotainment systems. Harman’s Aha Radio is a more open approach that supports both Android and iOS, freeing car makers from having to make the choice, and now comes as an option all 2015 Subaru models. Whatever the approach, drivers will reap the benefits of a connected car by having familiar and easy access to their media and data through the dashboard.

Data is king these days and advances in gathering data are moving at light speed. The challenge now is for consumers to catch up. Consumers are beginning to learn how to use all of this information about their world without becoming overloaded or overwhelmed, and being a competitive species, the more they learn the more they seem to like the ability to alter their own behavior and improve their data. FitBit data is making people healthier, Nest data is making our homes more energy efficient, and the connected car is simply the next step in the evolution of personal data.

How Stickers Are Earning Millions for Messaging Apps

After the social network revolution comes the instant messaging revolution: the one-to-one method of communication so popular during the early Internet boom is back. Google has Hangouts, Apple has iMessage and, thanks to a $19 billion investment, Facebook has WhatsApp. Within this rising trend is an intriguing boom in a new source of digital revenue: stickers.

Essentially, stickers are oversized emoticons. They enable users to place cartoons, icons and other drawings in the midst of their instant message conversations. These virtual sketches add humor, personality and variety, and users love them. Last year, messaging app LINE announced that it was making $10 million every month from sticker sales.

It’s a growing market of which all the big players are starting to take notice. Facebook is adding new sticker packs to its Messenger chat tool on a regular basis, though they remain free for the time being. In December, the company introduced a LEGO-branded pack for users to download. According to Lars Silberbauer, Global Director of Social Media at LEGO, the move is a way for LEGO to test the waters. “We listen as much as possible on social media and would like our fans to come up with ideas for what they’d like to see in our sticker packs,” says Silberbauer.

Now Path, Viber and many other services are bringing out sticker functionality of their own. It’s a trend that first emerged in Asia, particularly in Japan — the home of anime and manga — giving users a more visual way of expressing emotions and interacting with friends. In some ways, stickers fulfill the job of a video chat without the high bandwidth, and of course, they require less typing, too. They’re the natural next-generation versions of the text-based emoticons we’ve all been using for years in email and text messages.

Sticker packs are often free, but some apps offer premium content for a small payment, and it’s here that the money is made. As the Facebook-LEGO tie-in shows, they also offer an opportunity for brands and advertisers to get their products in front of users. Hit television show The Walking Dead recently released an official sticker pack for LINE, available for free to anyone who added the branded account as a friend on the network.

As the explosive popularity of WhatsApp, WeChat, Kik, Viber and others show, one-to-one apps are the hottest way of keeping in touch at the moment — and stickers are a major part of monetizing that user base.

The Open Automotive Alliance: Android Comes To The Car

Earlier this year, Google announced the formation of the Open Automotive Alliance (OAC)–a consortium of technology and auto manufacturers whose primary collaborative focus is R&D and customization of Android for vehicles. With Google, GM, Honda, Audi, Hyundai and Nvidia as inaugural members, the OAC represents the most concerted effort thus far to bring open standards and software interoperability to the car audio and infotainment realm. The partnership plans to build a stable, open platform to bridge infotainment, the Internet and apps—resulting in new and unprecedented functionality added to the automotive experience and bringing forth the vision of what the industry is now referring to as the connected car.

From Playback to Infotainment

Car stereos—“head units,” so to speak, have seen a remarkable evolution in the last decade: from playback, tuning and navigation-based units to Internet-enabled infotainment consoles with smartphone interoperability. The rise of mobile devices has arguably had the most profound effect on automotive entertainment, as being able to connect one’s smartphone or tablet to their car means that their vehicle is also plugged in to a variety of apps through said mobile device all at once. The connected car is the next step in this evolution, and the OAC represents the industry’s best foot forward so far in making open standards a reality.

Android, the most popular mobile device platform by developer adoption and user reach, is the premier operating system for automotive infotainment. While Apple has already made headway into this arena with its CarPlay initiatives—essentially iOS in the car—the OAC’s proposed platform and ecosystem is particularly captivating due to Android’s sheer breadth of existing community members (both developer and consumer-based). This popularity among mobile devices is not only important because of their innate capability to pair with the most devices already in use, but also because of the ramifications on future monetization and revenue opportunities.

Ultimately, this is the bottom line that drives innovation—if developers and software companies can’t turn a buck, they discontinue building better and more interesting apps. History has shown this with the previous forays and resulting failures of various entities that have tried to build and market automotive OS software systems: think MyTouch (a Ford and Microsoft Venture) and Linux-based QNX (owned by BlackBerry). The OAC represents a starkly different approach—participating car manufacturers do not have to build and maintain custom apps, as this function is relinquished to the developer community. As Android is the most popular mobile platform to date, the ecosystem is already starting off with wind at its back.

A Future World of Infotainment Apps

Apps revolutionized mobile devices, and they will revolutionize automotive infotainment. An Android-powered connected car will invariably mean an ecosystem-centric approach to automotive software development. Vendors and developers will have equal access to open platforms and tools, and subsequently create an ever-increasing array of interesting and useful apps. The ability to connect to consumers via infotainment in the one place most people spend most their time—on the road, in-transit within their vehicles–represents a powerful shift in automotive mobile entertainment-related media reach and advertising opportunities.

Android In The Car: Open Automotive Alliance

Earlier this year, Google announced the formation of the Open Automotive Alliance (OAC)–a consortium of technology and auto manufacturers whose primary collaborative focus is R&D and customization of Android for vehicles. With Google, GM, Honda, Audi, Hyundai and Nvidia as inaugural members, the OAC represents the most concerted effort thus far to bring open standards and software interoperability to the car audio and infotainment realm. The partnership plans to build a stable, open platform to bridge infotainment, the Internet and apps—resulting in new and unprecedented functionality added to the automotive experience and bringing forth the vision of what the industry is now referring to as the connected car.

From Playback to Infotainment

Car stereos—“head units,” so to speak, have seen a remarkable evolution in the last decade: from playback, tuning and navigation-based units to Internet-enabled infotainment consoles with smartphone interoperability. The rise of mobile devices has arguably had the most profound effect on automotive entertainment, as being able to connect one’s smartphone or tablet to their car means that their vehicle is also plugged in to a variety of apps through said mobile device all at once. The connected car is the next step in this evolution, and the OAC represents the industry’s best foot forward so far in making open standards a reality.

Android, the most popular mobile device platform by developer adoption and user reach, is the premier operating system for automotive infotainment. While Apple has already made headway into this arena with its CarPlay initiatives—essentially iOS in the car—the OAC’s proposed platform and ecosystem is particularly captivating due to Android’s sheer breadth of existing community members (both developer and consumer-based). This popularity among mobile devices is not only important because of their innate capability to pair with the most devices already in use, but also because of the ramifications on future monetization and revenue opportunities.

Ultimately, this is the bottom line that drives innovation—if developers and software companies can’t turn a buck, they discontinue building better and more interesting apps. History has shown this with the previous forays and resulting failures of various entities that have tried to build and market automotive OS software systems: think MyTouch (a Ford and Microsoft Venture) and Linux-based QNX (owned by BlackBerry). The OAC represents a starkly different approach—participating car manufacturers do not have to build and maintain custom apps, as this function is relinquished to the developer community. As Android is the most popular mobile platform to date, the eocsystem is already starting off with wind at its back.

A Future World of Infotainment Apps

Apps revolutionized mobile devices, and they will revolutionize automotive infotainment. An Android-powered connected car will invariably mean an ecosystem-centric approach to automotive software development. Vendors and developers will have equal access to open platforms and tools, and subsequently create an ever-increasing array of interesting and useful apps. The ability to connect to consumers via infotainment in the one place most people spend most their time—on the road, in-transit within their vehicles–represents a powerful shift in automotive mobile entertainment-related media reach and advertising opportunities.

“Mobile First” Means Consumer First

If the IAB Mobile Marketplace had a slogan, it might be “mobile first!” Heard at multiple sessions throughout the day, it acknowledges that mobile phones have become essential devices for consumers, omnipresent, and always on. As a result, it’s no surprise that marketers are eager to engage customers through mobile. But as Lou Paskalis highlighted during his presentation, in order to truly succeed, the industry must shift its mindset to “human first.”

Mobile, connected cars, and smart homes are creating a “Human Operating System”—an ecosystem in which digital elements are fully incorporated into daily life. This gives marketers an unprecedented opportunity to connect with people at the right time and place. As Paskalis noted, “Geo-targeting is one of the best need-states signals we’ve ever had to work with in marketing.” Rather than thinking in terms of ads, marketers must identify these needs-states and create relevant brand experiences. Challenges including learning how to:

  • Encourage opt-in, not opt-out
  • Focus on relationships before measurement
  • “Engage,” not disrupt

Publishers Weigh In On Programmatic At IAB Mobile Marketplace

As part of today’s IAB Mobile Marketplace event, a panel was held on the effect on digital advertising of programmatic tools from publishers’ perspectives. In the panel were Liz White from Time Inc. and  Jeremy Hlavacek from The Weather Channel.

Time has been pushing to optimize the responsiveness of mobile web sites and ad experiences. Over 50% of the audience for people.com is coming from mobile devices. They now have a dedicated team working on their private exchanges, trying to act on 1st party data that they have across their publications. The challenge now is how to add value to their premium inventory. They have expanded their private exchanges globally.

Meanwhile, The Weather Channel mobile app – which currently has 130 million users – is launching a new version in a couple weeks with optimized ad experiences. 30% of their revenue is from programmatic-bought ads. Programmatic tools help them deal with large audiences at scale. They actively use their SSP, moving away from a network-based mindset where they pass off inventory to third parties.

Their new app is going to have 300×250 ads as well as native ads. 1st party data includes weather, UV data, wind speed, and dozens of other pieces of weather data within their  programmatic solution so buyers can buy on those factors. Platform is called Weather Effects, also takes geo-location into account. they don’t currently sell that product in the exchange, as it is considered premium inventory. They look to offer cross-platform solutions including cable network. With the rise of programmatic TV-buying in the future, the sorts of 360-degree solutions they may be able to offer should become very powerful offerings for applicable brands.