Despite Ad Controversy, GoDaddy Sees Biggest Sales Day In History

Although yesterday we reported
that GoDaddy.com’s Ad “Perfect Match” was almost universally panned
on Twitter, yesterday’s sales told a markedly different story. The company
reported that the Monday after the game was the biggest sales day in company
history; hosting sales jumped 45%, dot-com domain sales rose 40%, new mobile
customers increased by 35%, and 10,000 total customers were added yesterday
alone. So today, even though their strategy ran against the conventional wisdom
that social media success and engagement means better sales, it seems though
sheer visibility won out as new users flocked to the service. 

Super Bowl Tweets 30% Ads

Last night there were precisely 20.9 million Super-Bowl related Tweets, and nearly 30% of those weren’t about the game – they were about the action between the snaps. In total, for every seven tweets about the game there were two about the ads, and the winner for most twitter action of the game was GoDaddy.com, who clocked in at 290,000 tweets – nearly six times as many as Audi, who came in last at about 50,000. However, just because they got more action on the social network doesn’t mean they were necessarily viewed positively: 80% of tweets that mentioned Audi were positive, while just 14% of GoDaddy.com’s mentions were similarly supportive. So although Audi pumped about $150 dollars into every mention on twitter – as compared to GoDaddy.com’s $25, Audi only paid about $1,500 per new follower, as compared to GoDaddy’s $6,500; indeed, Audi netted over 6,500 new followers last night while GoDaddy.com attracted just over 1,000.

So, it doesn’t necessarily pay to be the most mentioned Ad on Twitter. In the end, Taco Bell’s hashtag #livemas was the most mentioned, and they got the highest ROI from a twitter perspective. Success in terms of followers and positive social response ultimately won the night, not controversial advertising.

Timehop Takes You Back To The Future at SXSW 2012

Any company that shows up to SXSW with a spot-on Delorean replica from Back To The Future to promote their product gets my full respect and attention.  Timehop’s Delorean had its Flux Capicitor pumping, a hoverboard in the passenger seat, and it’s modified blender ready for plutonium fueling.  The only thing they could have done to take the stunt further was to hire Christopher Lloyd or Michael J. Fox to show up in costume.

Timehop’s product allows you to go back in time and see what you did exactly one year ago across several social media platforms—Facebook, Twitter, Foursquare, and Instagram.  Users receive a daily email delivering “the ultimate personal history experience.” Based in New York City, Timehop was created by Jonathan Wegener & Benny Wong at Foursquare’s first ever Hackathon in February 2011.  Visit http://timehop.com/ for more info.

 

Social media & the unbearable loneliness of being

Social media and the unbearable loneliness of beingIt’s the security lines at airports that make me feel most alone in the world.

All that patting down, removing items from my person and from my belongings… For those few minutes where you shamble through the security scanner, barefoot, divested, unconnected, surrounded by strangers, and observed by cameras and armed security officers, I feel totally, and helplessly alone.

I’ll come back to that in a moment. But first–have you looked at the growth of social marketing activity lately? Exponential growth, faster than any other medium. It took television 30 years to reach an audience of 50 million people; Facebook did it in just two. Over 95% of Generation Y use social media.

The question that fascinates me is simply, “Why?”

Continue reading “Social media & the unbearable loneliness of being”

Six sites every fashion marketer should know

Six social sites every marketer should know (Polyvore/AdAge)Buzz over the New York 2009 Mercedes-Benz Fashion Week is growing and top designers from across the world are taking center stage, introducing their long anticipated collections. This is how the fashion industry has operated for nearly 100 years: Designers secretly produce the fashions that they feel are most relevant to their lines, and retailers decide what items are most relevant to their customer base. But the fashion industry is at the verge of a tipping point — one that could change this system forever.

Social media has deconstructed the traditional means of communication between retailers and consumers by adding new channels for discussion. 
Read full article on AdAge.

Marketing budgets must open to social

Social media's percent of marketing budgets (iStock) To remain successful, marketers MUST market in the social web. According to a May 2009 Anderson Analytics’ survey, 52% of social network users had become a fan or follower of a company or brand, while 46% had said something good about a brand or company on a social network. No matter the marketing goal, from customer service, branding, and lead generation to direct marketing and e-commerce, there is a place for social media in the marketing plan.

Although companies have begun to realize the importance of social media marketing in the near term, budgets have been slow to open up. While traditional media channels attract the largest percentage, online channels represent a growing portion of all marketing spend. But although social network interest, momentum and overall ad budgets are increasing, social network spending will remain a small percentage of total US online spending, remaining at 4.7% to 4.8% over the next few years (eMarketer). Still it’s important to recognize that resources directed to the social media space include time and effort and can be less concrete, and the key advantage of social media marketing is that you can get a lot of value for little investment. Continue reading “Marketing budgets must open to social”

Michael Jackson, Farrah Fawcett, and social visualization

Death of MJ Twittered

Much will be said over the next week or so about the passing of two iconic celebrities Thursday, Farrah Fawcett and Michael Jackson, whose work will forever be associated with particular moments in our cultural history.  I was a teenager at the height of Farah Fawcett’s launch and was well aware of the impact of her world-famous poster on all my male teenage friends.  I also danced to many of MJ’s top 10 singles and watched his life choices play out over the national stage.

Today, the social Web, as we saw happen with Iran, impacts the movement of information about these two well known celebrities.  Beyond Twitter and some blog entries, many sites have moved toward the artful use of visualization software to capture the impact and tremendous activity of newsworthy information.  A day like today is when their stories play out. Continue reading “Michael Jackson, Farrah Fawcett, and social visualization”

Facebook’s creepy friend suggestions

Facebook Friend Suggestions Getting Creepy Recently, I began to notice that Facebook’s friend suggestions were increasingly accurate, and increasingly far-fetched.

At first, it seemed innocent enough. My husband’s aunt appeared on my “Suggestions/Add as a Friend” sidebar. While I like Patty and was happy to friend her, I thought it was strange given 1) I’ve never uploaded my email list to Facebook, or given it permission to do so, 2) I’m not connected to any of my husband’s family or friends on any social network, and my husband has refused to join any social network except for one, and there he uses a fake identity and is not connected to anyone remotely connected to his aunt 3) My privacy settings are tight and in theory, I can’t be found if you’re not my friend.

At first I thought, well, we do share the same last name, so I figured perhaps Facebook was suggesting her for that reason. Over the next few days though, I began to mull this logic. Facebook had never suggested a friend based on last name before, and how would Facebook know which person with that last name to suggest? And what about people with the last name “Smith” – that wouldn’t be very effective.

Then, it happened again. This time, Facebook suggested my mother’s former boss. Continue reading “Facebook’s creepy friend suggestions”

Report: Recession changes everything

Recession is Game Changer for Consumer Behavior (Initiative)A new report by Initiative finds that shifts in the economic climate have created permanent shifts in consumer behavior. The report “Game Changer” provides marketers with insight on how brands can take advantage of changing values in their products and messaging.  Some of the key findings included:

-Massive decline in trust of “establishment”  (Further proof of what we’ve known for awhile, that consumers are trusting each other and online communities more than ever)

-Qualities such as “reliable,” “open” and “honest” are now valued more than “well-known” or “established”

-The Internet has become an “essential form of technology” for 75 percent of consumers surveyed, with mobile in second at 56 percent (interesting here was the 40 percent who said they are most likely to maintain spending on the Internet compared with other forms of technology and communication)  Continue reading “Report: Recession changes everything”

How social media can save books

Social media has infiltrated the hemispheres of today’s society by embedding itself into the framework of business interactions, personal relationships, mobile distractions, television and other elements that shape our culture. While some situations and technologies adapt quickly to the transparency and hyper-connectedness of social media, other avenues take time to get used to the idea. One such avenue is books.

The publishing industry in general is threatened by the disruptive advancements that social media generates because it changes the structure of writing from a speech to a discussion.  But, this doesn’t have to be a negative attribute – this could be what actually saves the publishing industry from a meager future on the new media sidelines.

Continue reading “How social media can save books”